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Refund & Return Policy

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At Caring Casa™, we provide proprietary educational products designed to support nursing students and healthcare professionals. Please review this Refund & Return Policy carefully before completing your purchase.

By purchasing from Caring Casa™, you agree to the terms outlined below.

All Sales Are Final for Digital Products

Due to the digital, educational, and proprietary nature of our content, all digital product sales are final.

This includes, but is not limited to:

  • NCLEX review materials

  • Digital flashcards

  • PDFs and downloadable workbooks

  • Online courses and on-demand programs

  • Recorded workshops or webinars

  • Digital badges, portals, or memberships

Once access is granted or a digital product is delivered, no refunds, exchanges, or transfers will be issued under any circumstances.

This policy applies regardless of:

  • Whether the product was fully used

  • Course or program completion

  • Academic performance or exam outcomes

  • Personal expectations or satisfaction

Physical Products (Flashcards & Printed Workbooks)

Physical products purchased from Caring Casa™, including printed flashcards and workbooks, may be eligible for a return only if all conditions below are met.

Return Eligibility Requirements

To qualify for a return:

  • The item must be unused, unopened, and in original condition

  • The return request must be submitted within 7 days of delivery

  • Proof of purchase is required

  • Prior written approval from Caring Casa™ is required before returning any item

Due to the educational and proprietary nature of these materials, opened, used, written-in, or damaged items are not eligible for return or refund.

Non-Returnable & Non-Refundable Items

The following items are non-returnable and non-refundable:

  • All digital products

  • Opened or used physical educational materials

  • Items marked as final sale

  • Bundled products that include digital content

  • Products returned without prior approval

Return Shipping

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • Caring Casa™ is not responsible for lost or damaged return shipments

  • We recommend using a trackable shipping method

Refund Processing for Approved Returns

If a return is approved and received in acceptable condition:

  • Refunds will be issued to the original payment method

  • Processing time is 7–10 business days after receipt

  • Any applicable fees may be deducted

Live Events, Workshops & Webinars

Purchases for live or virtual events are non-refundable, including missed or unattended sessions.

If an event is canceled by Caring Casa™, a refund or credit may be issued at our sole discretion.

Technical Issues

If you experience difficulty accessing digital content, please contact us promptly. We will make reasonable efforts to resolve access issues; however, technical issues do not qualify for a refund.

Unauthorized or Fraudulent Transactions

If you believe a purchase was made without your authorization, please notify us within 48 hours of the transaction so we may investigate.

Chargebacks & Payment Disputes

Initiating a chargeback without first contacting Caring Casa™ may result in:

  • Immediate revocation of access to all purchased materials

  • Termination of future services

We encourage customers to contact us directly to resolve any concerns.

Contact Information

For questions regarding this policy or to request return authorization, please contact:

📧 Email: support@caringcasa.com
🌐 Website: www.caringcasa.com

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