Shipping & Delivery Policy

At Caring Casa™, we aim to process and ship your physical educational materials as efficiently as possible. Please review this Shipping & Delivery Policy before placing your order.

Order Processing Time

All physical orders are processed within 2–5 business days (excluding weekends and holidays) after payment is received.

Processing time refers to order verification, packaging, and fulfillment. This timeframe does not include shipping or delivery time.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Locations

At this time, Caring Casa™ ships within the United States only.
International shipping is not currently available.

Shipping & Delivery Timeframes

Delivery times vary based on location and carrier availability.

Estimated delivery timeframe:

5–10 business days after shipment

All delivery timelines are estimates only and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your order and shipping destination, unless otherwise stated on the product page.

Tracking Information

Tracking details will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24 hours for tracking information to update in the carrier’s system.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Caring Casa™ is not responsible for:

Delays caused by incorrect or incomplete addresses
Orders returned to sender due to address errors

If a package is returned due to an address issue, additional shipping fees may apply to reship the order.

Lost, Delayed, or Damaged Packages

Caring Casa™ is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

If your package is marked as delivered but not received:

Please contact the shipping carrier directly using your tracking information
Notify Caring Casa™ so we may assist where possible

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging for review.

Educational Materials Disclaimer

Due to the educational and proprietary nature of Caring Casa™ physical products, shipping delays, carrier errors, or delivery issues do not qualify for refunds once an order has shipped.

Please refer to our Refund & Return Policy for full details regarding return eligibility.

Contact Information

For shipping or delivery-related questions, please contact:

📧 Email: support@caringcasa.com
🌐 Website: www.caringcasa.com